Billing and General Terms & Conditions



All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Billing is completed at the time of purchase via your preferred payment option. We do not charge or onforward any merchant fees.


All trademarks, service marks and trade names used in the site are trademarks or registered trademarks of the respective companies.

Currency of Transactions

All prices are displayed in Australian Dollars and all transactions are in Australian dollars. 

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.  does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a product is mistakenly listed at an incorrect price, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, shall issue a credit to your credit card account in the amount of the incorrect price.

Right to Cancel or Refund Order

Keto supplies reserves the right to cancel or refund orders before dispatching for delivery even if the Order was previously accepted. Examples of this scenario, but not limited by, could be where:

  • Keto supplies suppliers are unable to supply Goods that they have previously promised to supply
  • An Event beyond Keto supplies control (pandemic, terrorism, act of God etc.) means Keto supplies is unable to supply the Goods within a reasonable time frame
  • Typographical errors (as previously mentioned) for Goods on the website have been acknowledged by Keto supplies in relation to a product description, price, or image

 Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Keto supplies .


Your use of this site shall be governed in all respects by the laws of Australia. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Australia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.

Returning goods

Please email us at 

and see our full Keto supplies Returns Policy for a full explanation of our returns policy.

If your question is still unanswered, feel free to contact us at

 General Shipping and Delivery T&C

A $11.95 flat rate applies to all orders under $150 within Australia. Orders of $150 and more will be shipped for free within Australia. We will ship to New Zealand. Please contact us to provide a quote.

In the event of a parcel being delivered to the address provided and it being incorrect, we are not liable for this and/or loss of product.

Express Shipping*

You can chose to send Australia Post Express for $16.95 if your order is under $150 and $11.95 if your order is over $150.

Split Shipments 

Keto supplies does not split shipments. By purchasing, you acknowledge that the order cannot be split and will be dispatched once the entire order can be fulfilled in full. 


You agree to indemnify, defend, and hold harmless Keto supplies , its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with Keto supplies , has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Keto supplies . These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Free Gifts

All free gifts, promotional accessories and/or related items are applicable while stocks last. 


These Terms of Use apply to all Gift Cards issued by Keto Supplies. The Gift Card Terms of Use set out all the conditions applicable to the use of our gift cards. You will need to familiarise yourself with the Terms of Use before you place an order. We also strongly recommend that you draw them to the attention of recipients wherever possible so that they can be fully informed before they go shopping. You are responsible for the use and safety of your gift cards - you should treat them like cash. We assume no Liability for the loss, theft or illegibility of gift cards, including if gift cards used without permission, if your email is hacked or subject to unauthorised used. We monitor the issuance and redemption of gift cards. In the event of fraud, misuse, an attempt at deception (including self-referral) or in the event of the suspicion of other illegal activities in connection with the issuance or redemption of vouchers or gift cards, we may close or block access to your Account and/or require a different means of payment. We may block gift cards if notified by law enforcement that a gift cards have been fraudulently obtained.

Consumer Guarantee & Remediation

Keto supplies guarantees that the products advertised are:

  • Of acceptable quality
  • Are accurately described
  • Have clear product descriptions

If a product is sold that fails to meet one or more of our guarantees, the buyer is entitled to a remedy of any of the following, depending on the circumstances

  • A credit to their account
  • A replacement of the same/different product of equal or lesser value
  • A full refund
  • A compensation such as gift voucher or unique discount code

Returns & Exchanges

see our full Keto supplies Returns Policy for a full explanation of our returns policy.

 Product Selling When Out of Stock

Whilst we do our best, at times, there can be incidences when products appear as available for purchase, but by the time they are synced into our processing system, can "oversell" a product.

In this instance, we will contact you immediately and inform you of the options for the situation and attempt to rectify the matter as quickly as possible.